Apex London Spec

Property Repairs & Maintenance

Apex provides property repairs and maintenance across London with letting agents and portfolio landlords at the core of the service: reactive repairs on agreed SLAs, end-of-tenancy and void works turned around in days, and the long tail of small jobs — plaster patching, doors, gutters — done properly first time.

Written Guarantee: 2 Years

Average Timeline Range: Same day - 2 weeks

Reactive Repairs on Agreed Response Times

Letting agents live and die by response times: a leaking overflow or a broken sash reported on Monday becomes a complaint, a withheld rent threat or a disrepair claim by Friday. We run reactive maintenance for agents and landlords on agreed SLAs — emergency attendance within hours for water and security issues, urgent repairs within 48 hours, routine works within five working days. Jobs are raised by email or through your works-order system, attended by directly employed multi-trade operatives, and closed with dated before-and-after photographs against the works order number. Tenants are contacted directly to arrange access, with your office copied throughout — which means your negotiators stop being the message relay between tenant and trade.

Void and End-of-Tenancy Turnarounds

Every week a property sits empty between tenancies costs a London landlord roughly £400–£700 in lost rent, which makes the void turnaround the most time-critical work we do. We scope from the check-out report: redecoration, plaster patching, silicone renewal, flooring repairs or replacement, deep-clean coordination, lock changes and the niggles — dripping taps, cracked sockets, stiff windows — that viewings always find. The whole package runs as one visit stream with one quotation, not five separate trades on five separate days. A standard one- or two-bedroom flat void typically turns around in three to five working days, and we photograph the finished property so the listing can go live before the keys are back in the office.

The Long Tail of Small Jobs

Most maintenance is not dramatic — it is plaster patching after a shelf comes down, easing and adjusting doors and windows that no longer close, replacing sealant gone black around a bath, refixing loose handrails, clearing and realigning gutters, repointing a sill before frost gets into it. Done late, each of these becomes a bigger repair: the blocked gutter becomes a damp wall, the failed sealant becomes a ceiling below. Our multi-trade operatives clear lists of small jobs in a single visit, priced per list rather than per trade call-out. For external works we include photographs of roofline and gutter condition while we are up there — cheap intelligence that lets landlords plan rather than react.

How We Work With Letting Agents

Agents need three things from a contractor: turn up when promised, evidence everything, and never embarrass them in front of a landlord or tenant. Our process is built around that. Quotations are itemised against the works order, invoices match quotations to the line, and every job closes with photographs suitable for the landlord statement and the deposit file. We hold £5 million public liability insurance, our operatives carry identification, and gas and electrical works are carried out by Gas Safe and NICEIC-registered engineers with certificates issued straight to your compliance file. For portfolio clients we offer monthly consolidated invoicing and a named contact — call 020 3962 0455 to set up an account.

Standards & Compliance

Every Apex London project is delivered to current British Standards and Building Regulations, with works documented for building control and HMO licensing sign-off — backed by fixed written quotes and a written guarantee.

BRITISH STANDARDS · BUILDING REGS COMPLIANT · FD30/FD60 FIRE DOORSETS · BS 5839-6 ALARMS · WRITTEN GUARANTEE

Frequently Asked Questions (FAQ)

What are your response times for landlords and agents?

On account terms: emergency attendance for water, security and electrical hazards typically within 2–4 hours, urgent repairs within 48 hours, and routine works within five working days. Every job is closed with dated before-and-after photographs against your works order number.

How do you charge for small repairs?

Small works are charged from a first-hour rate of around £90–£120 plus materials, with multi-job lists priced as a single fixed quotation — far cheaper than per-trade call-outs. Larger repairs are quoted fixed after photographs or an inspection visit. Account clients receive agreed schedule-of-rates pricing and monthly consolidated invoicing.

How quickly can you turn around a void property?

A standard one- or two-bedroom flat — redecoration, patching, sealant, minor repairs and snagging — typically turns around in three to five working days from access. Larger refurbishment voids are programmed in writing. We photograph the finished property so the new listing can go live immediately.

Do you work directly with tenants for access?

Yes — we contact tenants to arrange appointments, give the notice the tenancy agreement requires, and copy your office on all correspondence. Operatives carry ID, and we report any further defects we notice while on site, with photographs, so small issues are caught before they become claims.